Refund policy

Last Updated: August 2026

Thank you for shopping with Arsad Fashion Hub. We are committed to providing high-quality fashion products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please read our Return & Refund Policy carefully.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Business Information

Business Name: Arsad Fashion Hub

Legal Name: Arsad

Business Type: Proprietorship

GSTIN: 08EOIPA9944D1ZT

Registered Address:

5-6, Arsad
Sikar Road
Sikar, Rajasthan – 332001
India

Customer Support: +91 7015701211

2. Return Eligibility

Customers may request a return within 7 days from the date of delivery.

To qualify for a return:

The product must be unused, unworn, and in its original condition.
All original tags, labels, packaging, accessories, and invoices must be included.
The product must not show signs of use, damage, washing, or alteration.
The return request must be submitted within the eligible return period.

Products that do not meet these conditions may not be eligible for a return.

3. Eligible Return Reasons

A return request may be accepted if:

You received the wrong product.
The product is damaged during delivery.
The product has a manufacturing defect.
An incorrect size was shipped by our team.
The delivered item is significantly different from the product ordered.

4. Non-Returnable Items

Returns will not be accepted for:

Used or worn products.
Products without original packaging or tags.
Products damaged due to customer misuse.
Products returned after the return period has expired.
Clearance sale, final sale, or promotional sale items unless damaged or defective.

5. Return Process

To request a return:

Contact our customer support within 7 days of receiving your order.
Provide your Order ID and reason for the return.
Share clear photographs if the product is damaged, defective, or incorrect.
Wait for return approval from our support team.
Once approved, follow the return instructions provided.
After receiving the returned item, it will undergo a quality inspection.

Returns that fail the inspection may be rejected.

6. Refund Policy

After the returned product is received and successfully inspected, your refund will be processed.

Refunds are issued only after the returned product passes our quality inspection.
Approved refunds will be credited to the original payment method used during checkout.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account after processing.

7. Exchange Policy

We offer exchanges only in the following situations:

Wrong product delivered.
Damaged product received.
Manufacturing defect.
Incorrect size shipped by our team.

Exchanges are subject to stock availability. If the requested product is unavailable, a refund may be issued according to this policy.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

Order Number
Photos of the product
Photos of the package
Photos of the shipping label (if applicable)

This helps us verify your request and process it quickly.

9. Order Cancellation

Orders may be cancelled only before they are packed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

10. Return Shipping

If the return is due to:

Wrong product delivered
Manufacturing defect
Damaged item
Incorrect item shipped

the return shipping charges will be borne by Arsad Fashion Hub.

For other approved returns, return shipping charges may be the responsibility of the customer.

11. Refund Exceptions

Refunds may not be approved if:

The product has been used or worn.
The product is returned without original packaging or tags.
The item is intentionally damaged after delivery.
The return request is submitted after the eligible return period.
The returned product does not pass our quality inspection.

12. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Arsad Fashion Hub